Privacy Policy

At Golden Hour Studios, located at 789 Pine Street, Suite 300, Hilldale, CA 90210, and reachable by phone at (310) 555-0101 or by email at [email protected], we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way. This policy is effective as of January 1, 2025.

1. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide to us when you contact us, book a photoshoot, subscribe to our newsletter, or participate in a survey or promotion.
• Payment Information: When you make a purchase, we collect payment information such as credit card details or other financial information. This information is processed through secure payment gateways and is not stored on our servers.
• Photographic Content: We collect and store the photographs and images we take during photoshoots. These images are considered personal data, especially when they contain identifiable information.
• Usage Data: We collect information about your interactions with our website, such as the pages you visit, the links you click, and the time you spend on our site. We also collect technical information such as your IP address, browser type, operating system, and device information.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. This information is used to personalize your experience, analyze trends, and improve our website. For more information, please see our Cookies Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To provide and maintain our photography services, including scheduling photoshoots, delivering photographs, and processing payments.
• Communication: To communicate with you about your bookings, respond to your inquiries, provide customer support, and send you important notices and updates.
• Marketing: To send you promotional materials, newsletters, and other marketing communications about our services and special offers. You can opt out of receiving these communications at any time.
• Analytics: To analyze trends, monitor the effectiveness of our website, and improve our services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Personalization: To personalize your experience and provide you with relevant content and recommendations.

3. Disclosure of Your Information

We may disclose your information to third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties with your explicit consent. For example, we may ask for your permission to share your photographs on our social media channels or website.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online, such as payment information.
• Secure Storage: We store your information on secure servers that are protected by firewalls and other security measures.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Photographic Content: We typically retain photographs for several years, unless you request their deletion. This allows us to fulfill future requests for prints or additional services.
• Contact Information: We retain your contact information for as long as you are a customer or subscriber, or as needed to provide you with services and support.
• Usage Data: We retain usage data for a limited period of time for analytical purposes.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected] or (310) 555-0101. We will respond to your request within a reasonable timeframe.

7. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Golden Hour Studios
789 Pine Street, Suite 300
Hilldale, CA 90210
Email: [email protected]
Phone: (310) 555-0101

We are committed to resolving any concerns you may have in a timely and effective manner.